Terms of Service

WHAT IS THE BEST WAY TO CONTACT AMYTORELLO?
email, regardless of which country you are in. xxoo@amytorello.com gets you a direct line.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?
from the time of payment, your piece will take 1-4 weeks to reach you, depending on how busy we are in the workshop. we will write and let you know when you can expect to receive your jewelry. Please keep in mind that each piece is handmade to order, and there isn't a huge warehouse filled with stock. however, if this is a rush order, do mention this and we will do everything we can to get you your piece on time, although there may be an additional shipping charge required.

WHAT HAPPENS IF I DON'T LIKE THE PIECE I RECEIVED?
if you receive your piece and simply are not happy with it, email us right away at xxoo@amytorello.com and you can return in within one week for a full refund, minus shipping. upon receipt of the returned merchandise, your paypal or credit card will be refunded. Please note, this does not apply to anything custom ordered and designed.

MY PIECE ARRIVED DAMAGED, WHAT SHOULD I DO?
in case of damaged goods, or the wrong article being shipped, let us know right away and we will resolve it as fast as possible. we stand by our product, and want happy customers, so therefore under most circumstances will replace or repair your jewelry for no charge. contact us and will give you the address where you can mail back your return or repair.

OH NO! I BROKE MY FAVORITE PIECE/ I LOVE ONE OF MY FAVORITE EARRINGS!!
fear not, we can help you. Send us a picture via email and explain the situation and we will do our best to get you back in your favorite baubles pronto. Generally for a 25$ repair fee, or, in the case of lost earrings, half of the original price will be charged and you will be sent a new piece or pair, although we do reserve to right to determine this on a case by case basis. However, we will require that you return to us the broken or remaining parts as we can, and do, reuse everything!

HOW LONG WILL IT TAKE TO REPAIR MY JEWELRY?
the wait on a repair will be between 2 to 6 weeks, depending on our shipping cycles. we will let you know when your piece can be expected.

WHAT COMPANY DO YOU USE TO SHIP?
we ship using either UPS or USPS priority mail.

WHAT TYPES OF PAYMENT DO YOU ACCEPT?
we only accept paypal or credit cards as methods of payment.

I WANT TO DESIGN MY OWN CUSTOM AMYT PIECE, WHAT SHOULD I DO?
we are always interested in speaking with you about custom work! contact us with your ideas, no matter the occasion at xxoo@amytorello.com.

MY FRIEND HAS A PIECE THAT I LOVE BUT I CANT FIND IT ON YOUR WEBSITE, WHAT SHOULD I DO?
anything can be made from our past collections, even if you don't see it on this website. send either a picture or a detailed description to xxoo@amytorello.com and amy will get back to you.